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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q79-Q84):

NEW QUESTION # 79
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Select the relevant scoping ques-tion.
B. Create a workflow rule.
C. Maintain the fine-tuning activity for contracts.
D. Maintain a reference date in the contract.

Answer: B

NEW QUESTION # 80
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Configure the relevant question in scoping.
B. Create knowledge base articles in SAP Service Cloud.
C. Create a Web service with SAP Knowledge Central by NICE.
D. Create a validation rule.

Answer: A,C

NEW QUESTION # 81
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Fine-tuning
B. Service categories
C. Workflow distribution rules
D. Notifications

Answer: C

NEW QUESTION # 82
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A. Countries, business processes, integrations
B. Countries, scoping, activating dashboard designer
C. Countries, scoping, live activity configuration
D. Countries, business processes, business users

Answer: A

NEW QUESTION # 83
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Channel direction
B. Mashup service
C. Notification type
D. Channel type
E. Ticket type

Answer: A,C,D

NEW QUESTION # 84
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