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Free PDF Quiz C_C4H56_2411 - Accurate SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Standard Answers

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q28-Q33):

NEW QUESTION # 28
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

A. SAP Cloud Integration
B. SAP Event Mesh
C. SAP Build Apps
D. Machine learning

Answer: A,B

NEW QUESTION # 29
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Workflow rules
B. Determination rules
C. Autoflow
D. E-mail templates

Answer: D

NEW QUESTION # 30
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Page layout
B. Adaptation
C. Autoflow
D. Language adaptation

Answer: A,B

NEW QUESTION # 31
What functionality can be enabled to assist agents with case resolution?

A. Integrate a knowledge base.
B. Integrate Microsoft Teams.
C. Configure templates for responses.
D. Create and assign surveys to the case.

Answer: A

NEW QUESTION # 32
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Account hierarchy
B. Responsible employee
C. Contact
D. Team

Answer: B,D

NEW QUESTION # 33
......

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