Quiz SAP - High-quality C_C4H51_2405 Cert Exam

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q77-Q82):

NEW QUESTION # 77
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. Social media profiles
B. Products
C. External pricing
D. Accounts

Answer: D

NEW QUESTION # 78
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Priority
B. Category
C. Custom fields
D. Due Date

Answer: A,D

NEW QUESTION # 79
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The registered product is not assigned to an installed base.
B. The warranty is expired.
C. The warranty is not assigned to a registered product.
D. The warranty is not assigned to an installed base.

Answer: A,C

NEW QUESTION # 80
Which object can be used in workflow definition and assigned to organizational structures?

A. Employee
B. Business role
C. Job definition
D. Business user

Answer: C

NEW QUESTION # 81
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Measurements
B. Skills
C. Registered products
D. Service contracts

Answer: A,C

NEW QUESTION # 82
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